PRIVACY POLICY
How we handle your personal information.
Reach Out for Mental Health ("we", "us") is committed to protecting your privacy. This policy explains what information we collect, why we collect it, and how we use it.
Who we are
Reach Out for Mental Health is a registered charity in England & Wales (Charity No. 1199647, CIO No. CE029704).
What information we collect
- When you contact us: your name, email address, and the information you choose to share in your message.
- When you call or use WhatsApp: your phone number and the information you choose to share.
- Basic website information: limited technical information needed to make the website work (for example, essential cookies 1 see our Cookie Policy).
How we use your information
- To respond to your enquiry or referral.
- To assess what support we can offer and signpost you if we are not the right service.
- To keep appropriate records for safeguarding, quality, and accountability.
Confidentiality and safeguarding
We treat what you share with us as confidential. There are limited circumstances where we may need to share information to keep you or someone else safe (for example, if there is a serious risk of harm). Where possible, we will try to discuss this with you first.
How we store and share information
We only share information when it is necessary and appropriate (for example, for safeguarding or referral purposes). We take reasonable steps to keep information secure.
How long we keep information
We keep information only for as long as necessary for the purpose it was collected, and in line with our internal retention and safeguarding requirements.
Your rights
You may have rights to access, correct, or request deletion of your personal information. To make a request, please contact us.
Contact
If you have questions about this policy or how we handle your information, please contact us via the Contact page.
Last updated: February 2026